GENERAL TERMS AND CONDITIONS

1. DEFINITIONS

“The Removalist” means “Move for Less Removals” and shall include, where mentioned, its employees, and sub-contractors.

“The Customer” refers to the person authorising the work to be performed by the Removalist, and any person who is given authority to act on behalf of the Customer.

• NOTICE

The Removalist will give the Customer notice via text message or phone call as soon as it is reasonably possible to provide that notice.

2. VARIATIONS

The contract may be altered by mutual agreement of the Removalist and of the Customer, but in so far as these General Conditions are concerned, the Removalist’s consent for any such change may only be given by head office of Move for Less Removals and must be put in writing.

3. REMOVALIST’S RIGHTS AND OBLIGATIONS

• THE REMOVALIST

The Removalist reserves the right to refuse service to any Customer for any reason at any time during the process including but not limited to :

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• Profanity, threatening behaviour or violence directed towards the Removalist.
• Customers pressuring or rushing the Removalist into a situation that could possibly damage the goods being transported, common property and/or the health and safety of the Removalist.
• Items deemed hazardous or dangerous in nature, including but not limited to, fuel, gas, petrol, or other flammable items.
• An unsafe workplace as determined by the Removalist
• Any items deemed to be a risk that could possibly cause damage or injury to the Removalist, or damage to the goods itself. This includes, but is not limited to, heavy items being moved in closed in spaces with limited manoeuvrability, or over the balcony moves
• Such other reason as the Removalist considers appropriate.
  • ROUTE of TRANSPORT

The Removalist reserves the right to transport the goods by any reasonable route (having considered all circumstances including the destination, and the nature of any other goods being transported within the vehicle), and by any reasonable means.

• RIGHT TO ASSIGN

When booking with the Removalist the Customer agrees to these terms and conditions. In replying YES to the confirmation text message, the Customer has read these Terms and Conditions and accepts that they are booking their move accepting these Terms and Conditions. This remains valid before, during, and after their move is completed. If a Customer is not in agreement with these Terms and Conditions they should not book this service provided by the Removalist.

• DELIVERY

• The Removalist is not bound to deliver any goods except to the Customer, or a person authorised by the Customer, being over 18 years old, to receive such goods.
• If the Customer, or person authorised to receive the goods is unable to receive them upon the Removalists arrival in accordance with the agreement, or if the Removalist cannot gain access to the place to which the goods are to be delivered, the Removalist shall be entitled to unload the goods into its own, or into any other storage area in reasonable proximity to which the goods were to be delivered and subject to (iii), the unloading shall be deemed to be delivery and the Removalist, after making allowances for any savings, is entitled to make additional charges for storage, handling and delivery of the goods hereafter.
• Before exercising the rights under (ii) the Removalist will take reasonable steps to notify the Customer of the circumstances and the Customer is entitled to give alternate instructions as to the delivery of the goods.The Customer shall be liable to meet any reasonable additional charges set by the Removalist.

• NOTIFICATION OF VARIATION OR TIME OR DATE

In the event of any significant change in the anticipated time or date for the Removalist to pack, load, deliver, or unpack the goods, the Removalist shall take reasonable steps to notify the Customer of such changes and of the amended anticipated time or date or arrival.

4. CUSTOMERS RIGHTS AND OBLIGATIONS

• ACCURACY OF INFORMATION GIVEN

The Customer is responsible for the accuracy of information (excluding estimates of value) given to the Removalist, such as access, size and weight of goods. Failure to provide accurate information may result in the job being cancelled by the Removalist, and a call-out fee being charged by the Removalist.

• AUTHORITY TO DEAL WITH GOODS

In regard to the goods being moved by the Removalist at the request of the Customer, the Customer confirms that they are the owner of and have the authority to deal with these goods and to enter into this contract and shall indemnify the Removalist against any claim arising or expense incurred as a result of any breach of this clause.

• ATTENDANCE AT LOADING AND UNLOADING

The Customer shall ensure that they are present during the loading and unloading of the goods. Failure to be present may result in additional charges being imposed by The Removalist and the Customer agrees to pay such charges upon demand. The Customer is not permitted access to any vehicle being used by the Removalist, or to carry goods with the Removalist at any time during the removal process, due to the terms of our insurance cover.

• DANGEROUS, HAZARDOUS OR POISONOUS GOODS

The Removalist will not move goods that are deemed dangerous, corrosive, highly combustible, explosive, damaging or of a poisonous nature, or anything in the course of the move that will encourage any vermin or pest. The Customer will compensate the Removalist for any loss or damage which may be suffered through the presence of any such article or substance for any goods moved for the Customer, and for any claim made by the Removalist or by any other person unless such presence and the nature of such article or substance were in fact disclosed to and known by the Removalist prior to loading or receipt of it. In the event of discovery by the Removalist of any such article or substance after goods have been received, the Removalist may take any reasonable action to remove, destroy or otherwise dispose of or treat the same at the expense of the Customer and without in any way becoming liable for these actions.

• GOODS LEFT BEHIND OR MOVED IN ERROR

The Customer agrees that they will ensure to the best of their ability that all goods to be moved are taken by the Removalist, and that nothing has been overlooked, or taken by the Removalist in error. The Customer shall compensate the Removalist against any claim arising or expense incurred as a result of a breach of this warranty.

5. PAYMENTS AND CHARGES

• ALL PAYMENTS ARE DUE AT THE REQUEST OF MOVE FOR LESS REMOVALS

At any time during or before the job commences, Move for Less Removals may request payment for services. All jobs are billed in half-hourly increments, from the time the Removalist arrives at the pickup location until all goods are unloaded at the final drop-off location. All trucks are four (4) tonne and/or eight (8) tonnes. Any claims of damage are considered separate from the bill itself and must be reported to the Removalists head office before the Removalists leave the Customer’s premises.  If the Customer is not at the pickup and/or drop-off when the Removalist arrives, the Customer will continue to be billed for the job until they arrive.

6. CLAIMS ON GOODS

Move for Less Removals accepts full responsibility for any damage to goods in their care or caused by their employees or sub-contractors as along as the Customer makes the Removalist aware before leaving the premises and it cannot be verified that the damage has been caused by the Removalist. Policy terms and conditions apply including the following additional exclusions.

• EXCESS

Move for Less Removals provides the Customer with Public Liability and Transit Insurance on their behalf at no charge. If the Customer wishes to claim on this insurance, the Customer will pay the excess of $1000 prior to lodgement of the claim such sum to be paid to the Removalist.

• EXCLUSIONS

The following occurrences are excluded from this indemnity:

• Damage or loss of any goods which have not been packed and unpacked by Move for Less Removals, its employees, or its subcontractors.
• Damage to or loss of animals, perishables, plants mechanical items, vehicles, or live items.
• Damage or loss of any antique, precious object, work of art, piece of jewellery, plate, money, coin, stamp, medal, packed carton, electronics, collection of items, fur or piece of precision equipment whose value in any case exceeds $500.00. It is the Customers responsibility to ensure that valuable items are transported under their care, as insurance does not cover these items.
• Any damage to white goods (including fridges) are excluded from this insurance policy as it cannot be verified if the item was working before the move, and these items are deemed fragile. All glass, tv’s, fridges, fragile items such as stone and marble, Ikea chipboard furniture are moved at the Customers own risk and no responsibility is accepted by the Removalists for any loss or damage suffered by the Customer in this regard.
• Move for Less Removals insurance policies do not cover loss or damage to properties, including internal or external building damage. The Customer is required to have separate insurance to cover this. And no responsibility or liability is accepted by the Removalist for the same.

• LIMITATIONS

The Customer shall notify the Removalist in writing prior to any work being undertaken  of any items of a value exceeding $2000 or any article with family, sentimental, or prestigious connotations (including family heirlooms, photographs, and prizes), failing which the Removalist shall not be liable in any manner whatsoever for any loss or damage to the same.

• EFFECT ON CONTRACT

While these insurance provisions are in effect, the General Conditions of Removal and Storage are deemed to be abrogated or modified to the extent necessary for these insurance provisions to be effective. However, nothing in these insurance provisions shall reduce or restrict the Customer’s statutory rights in relation to the loss or damage of any goods during removals or storage under contract.

• CLAIMS

Claims must be notified to head office by the Customer BEFORE the paperwork is signed off and the Removalist leaves the premises. If the Customer does not notify head office before this time, the Removalist shall not be liable in any manner whatsoever for any loss or damage to the goods. It is the Customer’s responsibility to report any and all damage to the Removalist before they leave the delivery point, otherwise there is no way to confirm that the damage in dispute was caused by the Removalist. The Customer or the Customer’s authorised person must be present at all times during the move, or the insurance policy is not valid under any circumstance. The claim or confirmation should include as much information as is known in relation to the nature and extent of loss or damage, the value of items, and the estimated cost or repairs/replacement.